OpenBox Roofing & Restoration
Marketing & Operations Coordinator
Full Time • Indianapolis
Responsive recruiter
Benefits:
- Financial Planning Resources
- Uniforms
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Company parties
- Employee discounts
- Free uniforms
Company Overview
At OpenBox Roofing, we’re a team of service-minded professionals on a mission to shift the narrative in our industry. Raising expectations for what a roofing company should be - delivering craftsmanship, clear communication, and customer care that goes above and beyond. If you’re someone who thrives in a high-trust, high-accountability environment where excellence is the standard, you’ll feel right at home.
Ideal Candidate:
Ideal Candidate:
Highly organized, efficient, and proactive; comfortable managing data, documentation, and daily office flow. At the same time, you bring fresh ideas to marketing, helping us execute the logistics for standout events and content that pushes boundaries and elevates our brand. If you're excited about shifting the narrative and raising the standard for what a roofing company should be, we want to work with you.
Role Summary
This is a central support role responsible for managing internal operations, delivering exceptional customer care, and assisting with marketing execution that reflects the OpenBox brand. This role supports both the day-to-day rhythm of the office and the forward momentum of our marketing strategy.
You’ll work directly with leadership and external partners to execute & ensure our brand is consistent, compelling, and backed by operational excellence. Whether it’s managing inbound communications, organizing digital files, launching a new campaign, or coordinating a video shoot, you play a critical part in helping us raise the standard of what a roofing company can be.
This role has the potential to evolve into a Marketing Manager or Operations Lead position based on performance, initiative, and company growth.
Key Responsibilities
Marketing & Customer Care
- Fields inbound phone calls, emails, and leads, distributing them efficiently to the sales team
- Manage company inbox & customer relationships through proactive, professional communication from inquiry to resolution.
- Maintain CRM records accurately based on customer interactions.
- Manage web platforms, social media accounts & campaigns including performance tracking
- Work closely with outside vendors for literature, signage & print materials.
- Coordinate photography and video shoots, ensuring high-quality, brand-aligned content.
- Manage relationships with digital marketing partners and track their deliverables and performance
- Assist in organizing and executing trade shows and community events, handling all related logistics.
Office & Administrative Support
- Create and maintain documentation and presentations: checklists, policies/procedures, spreadsheets, tracking tools and filing systems
- Ensuring legal compliance with Subcontractor COIs, Insurance Audits and licensing
- Ownership of initial onboarding of new hires, launching Job postings, preparing materials, coordinating schedules, and ensuring readiness.
- Coordinate benefits administration (401k, AFLAC, dental, vision, etc.) and serve as liaison to benefits providers.
- Support the implementation of HR policies, procedures, and employee handbook updates.
- Manage company’s vehicle fleet, including maintenance schedules and compliance
- Coordinate with vendors for office maintenance or technical issues.
- Monitor inventory of office, supplies and facility-related needs and place orders as required
Qualifications and Requirements
- 2+ years in administration, marketing coordination or similar role
- Highly organized with strong attention to detail
- Self-motivated, proactive, & able to work independently
- Proficient in Google Workspace (Docs, Sheets, Drive) and Excel
- Strong written and verbal communication skills with a professional, customer-first approach
- A creative eye for style, visual balance & brand consistency in marketing materials
- Experience working with outside vendors/designers
- Ability to coordinate multiple ongoing tasks and adapt in a fast-paced environment
- Previous experience in construction, home services, or a small business environment is a bonus
To apply: Please submit your resume and a brief note sharing what caught your attention about this role. Bonus if you include a portfolio, marketing sample, or an example of a system or project you’ve helped streamline.
Compensation: $50,000.00 - $60,000.00 per year
(if you already have a resume on Indeed)